Get support when you need it
Our Registered Nurse Health Coaches are available 24/7/365 — at no cost to you.
At IBX, our top priority is making sure our members get the quality care they need. Our local Health Coaches help us do just that. They are committed to helping you achieve your best overall health and well-being, and they have a strong understanding of the communities where our members live.
How can they help?
Our Health Coaches will work with you to navigate your health journey. They can give you health and wellness tips and help you:
- Implement lifestyle changes for better health
- Manage your medications
- Manage your symptoms
- Prepare for visits and discussions with your providers
- Set and follow your treatment plans
- Transition from hospital to home
- Understand your diagnoses
- And more!
Our Health Coaches specialize in different areas, like oncology, cardiology, diabetes, and more. They may refer you to our certified social workers and case managers. They can also help you find community resources near you.
To speak with a Health Coach, call 1-800-275-2583 (TTY/TDD: 711) 24 hours a day, 7 days a week. To learn more, visit ibxmedicare.com/healthcoach.
About our Nurse Health Coaches
Many on the team have more than 20 years of experience in direct patient care and hold case management certifications (CCMs). We require that all our Nurse Health Coaches be registered nurses with a minimum of three to five years of clinical experience in a hospital or other health care setting. They must also have strong clinical thinking, customer service, and telephonic communication skills.
You have the right to opt in or opt out of these services. Simply advise your Health Coach or case manager at any time if you wish to end your relationship with them. You may also call the number on the back of your member ID card and ask that you not be contacted by a Health Coach in the future.
